Frequently Asked Questions

WHAT IS THE PROCEDURE TO ORDER ONLINE?
Since you have found through our page the store that will service your order, begin your new order from the menu on the left side. In case you need to add another beverage, repeat the above procedure. You can customize your order however you wish by checking the available options when you select your beverage.
When you are satisfied with your order, click on Complete Order to add it to the basket for processing.
WHICH IS THE DIFFERENCE BETWEEN DELIVERY AND TAKEAWAY ORDERS?
When you choose delivery, your order is delivered to your place from our nearest store. When you choose takeaway, you have the option to go and take your order either from our nearest store or from any other store you may choose according to your convenience.
HOW LONG IT TAKES TO HAVE MY ORDER DELIVERED?
When you complete your order, the estimated time of arrival is shown on your screen. Furthermore, you will receive an email confirming your order and the time of the arrival of your order. Please consider small variations in rush hours.
WHAT IS THE PROCEDURE TO CANCEL MY ORDER?
You will have to call our Helpdesk line and your cancelation will be processed. The number of our Helpdesk is +357 77 77 38 77
HOW CAN I MAKE SURE THAT MY ORDER HAS BEEN CORRECTLY PROCESSED?
You will receive an email upon completing your order. If for any reason the store cannot process your order or part of it, you will be informed by a new email, informing you about the status of your order.
Please also consider checking your spam folder in your e-mail client when you expect a confirmation email from Crispy Duck Asian Food eshop.
IS THERE ANY EXTRA CHARGE WHEN I MAKE MY ORDER THROUGH THE CRISPY DUCK ASIAN FOOD?
No, there is no extra charge. The price list of the store the you made your order from, is in effect.
DO I NEED A CREDIT OR A DEBIT CARD?
No, you do not need a credit or a debit card. You can pay cash when your order is delivered.
But if you want the payment to be processed online, then you will need a credit or debit card.
HOW CAN I FIND ANY EXTRA INFORMATION ABOUT THE FUNCTIONALITY OF THE PAGE?
For any extra information regarding the functionality of our page please call our Help Desk phone line: +357 77 77 38 77
ARE THERE ALLERGENS IN YOUR PRODUCTS?
You can find them here: Please call our Help Desk phone line: +357 77 77 38 77 or leave a note about your allergy before to checkout.

Have Questions?
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